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Last update time : 2025-09-24 11:59:32

An AI-powered tool that helps customer support agents provide quick and accurate responses to customer inquiries.

Developed by Teamsync Software Inc., the Twig AI tool is designed to transform customer support operations. By scanning all of a company's documentation, knowledge bases, and past support tickets, it finds the most accurate and relevant information. It then provides support agents with recommended responses, complete with citations to ensure accuracy and consistency. Twig also uses sentiment analysis to help agents spot potential risks in responses by identifying the tone and emotion. Furthermore, it integrates with popular documentation and knowledge base products and anonymizes any personally identifiable information (PII) to ensure data security. These features aim to boost the efficiency of support teams while maximizing customer satisfaction.

Pricing : Price Unknown

Web Address : Twig

Tags : AI customer support chatbot customer service automation