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Last update time : 2026-02-20 18:00:31

Introducing Hugo, a cutting-edge conversational AI agent and chatbot designed to revolutionize customer support

Hugo is a next-generation conversational AI agent and chatbot that has been specifically designed to automate customer support across multiple channels. By leveraging its advanced capabilities to understand intent and multi-turn context, Hugo is able to proactively guide users, handle a significant volume of incoming conversations autonomously, and take real actions via integrations, such as fetching live data or triggering workflows. This not only streamlines the support process but also enables teams to focus on more complex and high-value tasks.

One of the key benefits of Hugo is its ability to escalate complex cases to human support agents with full context, ensuring that customers receive the assistance they need in a timely and efficient manner. Additionally, Hugo is trained on custom data and can be configured with personality and routing rules to meet the specific needs of each organization. This level of customization, combined with its support for advanced large language models (LLMs) from providers like OpenAI and Anthropic, makes Hugo an incredibly powerful tool for businesses looking to improve their customer support operations.

By implementing Hugo, teams can reduce their repetitive workload, improve resolution rates, and scale their support efforts more efficiently. The platform also provides analytics and insights, enabling organizations to refine their support strategies and make data-driven decisions. With its advanced capabilities and customizable features, Hugo is poised to revolutionize the customer support landscape and help businesses deliver exceptional experiences to their customers.

Pricing : Paid

Web Address : Hugo

Tags : Conversational AI customer support chatbot automation intent understanding multi-turn context integrations analytics large language models OpenAI Anthropic